Rm88 takes the protection of your personal data seriously. This document clearly explains how we collect, use, store, and protect your information as a player on the rm88 platform.
Welcome to the rm88 Privacy Policy. At rm88, we understand that player trust is our most valuable asset. That is why we are committed to ensuring that every piece of personal data you share with us is handled with full integrity, transparency, and responsibility.
This privacy policy describes our practices for handling player personal data — how it is collected, what it is used for, who can access it, and how we protect it against security threats or misuse.
This document applies to all users of the rm88 platform, including those accessing it via the official website rm88.ad or via the rm88 mobile app, available for download at App page ours.
By registering and using rm88's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of it, you may choose not to use our platform. This policy should be read together with RM88 Terms and Conditions.
Rm88 only collects data necessary to provide a safe, transparent, and satisfying experience to all players. The data we collect can be grouped into several key categories:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | KYC verification & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications & customer support |
| Financial Data | Bank details, e-wallet, deposit & withdrawal records | Transaction processing & fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Account security & platform improvements |
| Game Data | Wagering history, wins, account balance | Account management & responsible gaming |
| Usage Data | Pages visited, session duration, in-app clicks | Internal analytics & user experience improvement |
Rm88 never collects data beyond what is required for platform operations. Sensitive data such as medical information or religious beliefs is not collected unless you voluntarily disclose it to our support team.
Every piece of data we collect has a specific and legitimate purpose. rm88 does not use your data for purposes unrelated to platform operations without your prior consent. The following are the primary ways we use your data:
You may opt out of marketing emails at any time by updating your communication preferences in your account settings or by contacting the rm88 support team. This choice does not affect important communications related to your account.
Rm88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where your data may need to be shared to enable the platform to function properly or to fulfil legal obligations:
All third parties handling rm88 player data are required to comply with the same data protection standards as rm88 itself. We do not permit any third party to use your data for their own purposes.
In the event of a business merger, acquisition, or sale of rm88 assets, player data may be transferred as part of those business assets. You will be notified in advance through a clear notice before any such transfer takes place.
Rm88 employs a comprehensive set of technical and organizational security measures to ensure your personal data is always protected against unauthorized access, loss, damage, or accidental disclosure.
While rm88 takes all reasonable measures to protect your data, no security system can be guaranteed 100% safe. You also play an important role in protecting your account — never share your password with anyone.
The rm88 platform uses cookies and similar tracking technologies to enhance your experience when using our website or app. Cookies are small data files stored on your device when you visit the rm88 platform.
You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality and experience of the rm88 platform. Cookies required for security and core platform functionality cannot be disabled.
As a user of the rm88 platform, you have certain rights regarding your personal data. rm88 is committed to fully respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in your account.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the rm88 support team via live chat or our official email. We will process your request within 30 business days and may require identity verification before proceeding.
Rm88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
When data is no longer needed and there is no legal obligation to retain it, rm88 will securely delete or anonymise that data using industry-recognised methods.
The rm88 platform is exclusively for adults aged 18 years and above only. rm88 does not intentionally collect, process, or store any personal data from individuals under the age of 18.
If we determine that personal data of a minor has been collected without proper age verification, we will promptly delete that data and close the account in question. If you believe your child has registered an rm88 account, please contact our support team immediately.
Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling platforms. RM88 also supports Responsible Gaming program which provides resources and guidance for family safety.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the rm88 team.
Rm88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any significant amendments will be communicated to you via email or an in-platform notice at least 7 days before they take effect.
We recommend checking this Privacy Policy page regularly to stay informed about how we protect your data. The "Updated" date at the top of this page shows when this policy was last reviewed.
Why Trust RM88
Behind strong technology and policies, we build a platform that genuinely respects and protects every Malaysian player.
All data flowing between your device and rm88 servers is protected with SSL 256-bit encryption — the same security standard used by leading banking institutions worldwide.
Rm88's identity verification process uses a secure and efficient KYC system. Your documents are processed in an encrypted environment and accessed only by authorised personnel.
Rm88 has never and will never sell players' personal data to third parties for advertising or commercial purposes. Your data belongs to you — we are simply its custodian.
Through your rm88 account — whether on the website or mobile app — you can manage your privacy settings, choose the types of communications you receive, and request access to or deletion of your own data.
Rm88's data protection practices align with the highest international standards in the online gambling industry, ensuring your data is handled responsibly and transparently.
The rm88 support team is available to assist you with any privacy and data enquiries at any time. We are committed to responding to every request transparently and within the stipulated timeframe.
Ready to Play Safely?
Now that you know how rm88 protects your privacy, you can play with complete confidence. Join over 500,000 Malaysian players who have trusted rm88 as their platform of choice.